Meet elleven
The elleven platform was created to transform internet provider operations with an integrated and intelligent approach.
Your business journey
Each step is designed to simplify tasks, enhance management, and drive results.
VenderIt all starts in the CRM
Leads come in manually, through the salesperson app, or via API — simple, fast, and organized.
In seconds, elleven analyzes payment capacity and verifies technical feasibility, including neutral network.
With qualified leads, you add your ISP plans and services in the same FTTH, MVNO, STFC, SVA flow or others.
The contract is digitally signed and the activation process is started through Field Service Management (FSM) and the technician app (native to the system), ensuring billing and collection execution in an agile and coordinated manner.
The result? Fewer steps, more conversions, and a truly seamless sales process.
Talk to our team and discover how elleven transforms the way you sell with your internet provider.
EntregarAgile, quality execution
Everything happens seamlessly within elleven's Field Service Management (FSM). From the sale, activation orders are automatically generated, directing teams by region, availability, and technical skill.
The technician receives everything in the app: address, checklists, photos, signatures, and installation data.
The customer is notified in real time through the customer app.
With elleven, managers control schedules, distances, team performance, and average service time, reducing travel and rework.
The result? Faster activations, lower operational costs, and a flawless customer experience.
Talk to our team and discover how elleven transforms the way you deliver with your internet provider.
FaturarLess effort, more control
In elleven, billing is fully configurable, secure, and prepared for high volume. This way, contract management becomes much more fluid and accurate. It all starts in the sales process, with customized billing rules for each type of service, tax regime, or operation. The system issues NF-e, NFCom, NFSe, with its own fiscal engine, without third-party dependency.
Invoice and payment slip are generated together, uniting fiscal and financial in the same flow.
Managers monitor in real time, with auditing, compliance, and fiscal security tools.
Errors are automatically identified without blocking the process, and detailed reports show where to act.
The result? Robust billing, zero rework, and full compliance.
Talk to our team and see how elleven simplifies and strengthens the fiscal and financial management of your ISP.
CobrarOptimized cash flow
elleven connects all ends of the financial process. Invoices are detailed according to Anatel Resolution 765, with full control of receipts and intelligent notifications. The system identifies payment intentions, processes automatic unblocking, and integrates digital wallets, ensuring speed and security in transactions.
Communications with the customer happen in the app, via push or WhatsApp, and can trigger automatic responses in case of delay — reminders, blocks, or renegotiations. Management includes user control and financial permissions, integration with collection companies, and robust automated task architecture. The result?
Less delinquency, more predictability, and a financial operation under total control.
Talk to our team and discover how elleven takes your collections to the next level.
AtenderCentralized support
elleven's customer service centralizes all channels — phone, chat, app, portal, and WhatsApp — on a single screen.
The operator views the complete customer history, performs over 30 direct actions, and resolves requests without switching systems.
Each ticket is categorized by service type and priority, ensuring automatic routing to the right teams.
Checklists, mandatory questions, and access to technical data help agents be faster and more assertive.
Managers track performance indicators, satisfaction, and ticket volume, optimizing response time and better managing their team.
The result? Fewer queues, more resolutions, and customer service that builds loyalty.
Talk to our team and discover elleven's intelligent customer service — new possibilities for your ISP.
Marcas
que confiam
A plataforma elleven integra todos os processos do seu provedor e impulsiona seus resultados. Fale com o nosso time e veja como transformar a gestão do seu negócio na prática.
comunicacao@grupovoalle.com.br
(Assuntos gerais)
Customer Support
+55 55 3220-1350
Admin/Financial Service
+55 55 3220-1360
Integrators
+55 55 3220-1390
Elevate your operation
FAQ - Frequently Asked Questions
Understand the process, benefits, and how to take the first step in partnering with Grupo Voalle